Mobility Superstore's return policy is strict compared to many Internet retailers. We do this primarily to keep costs down so that we can provide better customer service and offer even lower prices when you call us on the phone. Mobility Superstore takes care only to offer the highest quality products, backed by outstanding warranties, so that you won't have to make a return.

Initial Inspection of Goods - Please inspect your purchase upon delivery for defects or damage. If you find any defects or damage that have occurred during shipment, do not sign for the item. If you find defects or damage after delivery, they will be covered under the manufacturer's warranty and will be repaired or replaced at the manufacturer's discretion.

Returning Non-Damaged Goods - Returns can only be made within 10 days from Proof Of Delivery (POD). Returns are subject to a 15% restocking fee and reimbursement of delivery charges. Customers are also responsible for costs associated with returning the item. Adjustable beds returns will be assessed charges for outbound delivery as well as a $250.00 charge to cover in-home setup. Please call before returning any item.

NON-RETURNABLE GOODS

Lifts & Carriers - Lifts and carriers are not returnable after accepting delivery. The manufacturer's warranty will begin upon accepting delivery. It will apply except on damage caused during installation by a non-qualified installer.

Adjustable Beds - Adjustable beds cannot be repackaged and returned by the customer, therefore we must arrange for repackaging and return delivery. The total fees for an adjustable bed return amount to $250 EACH for outbound delivery, return delivery, in-home setup, and in-home repackaging. There is also a 15% restocking fee. We understand these are high fees, but we must charge them in order to keep costs down. Mattresses are subject to the mattress return policy.

Mattresses - Mattresses that have been used cannot be returned as they cannot be resold.

Cancellations - Cancellations prior to shipment are subject to a 6% handling charge.